Business model
Passion, our driving force
A trusted brand focused on making people's lives easier. A passion that guides us to move forward on a solid and sustainable path that will build the El Corte Inglés of the future.
CALIDAD
DIGITALIZACIÓN
SOSTENIBILIDAD
DIVERSIFICACIÓN
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A business model based on experience and mutual trust with the customer
El Corte Inglés bases its business model on a series of ethical, sustainable, and responsible principles toward the customer, employees, suppliers, shareholders, society, and the environment.
With a spirit of continuous improvement and a long-term vision, El Corte Inglés has expanded its customer service offerings, both in retail and non-retail. Today, the El Corte Inglés Group is a powerful business corporation that includes department stores, fashion boutiques, a supermarket chain, financial services, travel agencies, and security services, among other businesses.
We are entering a new era. We are adopting new codes. El Corte Inglés has been able to evolve in step with the times and trends, remaining true to its defining principles: quality, a wide selection, service, innovation, and a guarantee. And all of this is driven by a commitment to customer satisfaction and supporting them every step of the way. These are values shared with our community and a further example of our commitment to being at the forefront of commerce by offering a friendly environment that is committed to society.
A wide range of services
Retail has been and remains the cornerstone of the business model. It's the foundation that has allowed it to become one of the largest business groups in Spain and expand into other areas.
El Corte Inglés is a fashion creator and trendsetter, but it's also a major showcase for brands in fashion, home and decor, beauty, sports, electronics and appliances, leisure and entertainment, and food, among others. And all of this is available both in its physical stores and online.
Lines of activity
Retail
Retail is the heart of the business, the core upon which a group of companies has built its foundations, all sharing a commitment to making life easier for people and establishing a relationship of trust with customers and the community.
Other Group Businesses
Our commitment to transforming challenges into opportunities has allowed us to develop diverse areas of activity and create a group of companies that share a dedication to putting the customer first and the values associated with the El Corte Inglés brand.
GET TO KNOW THE GROUP'S COMPANIES
Our ESG Performance
Since its inception, the El Corte Inglés Group has integrated sustainable practices into its business model. The first Corporate Social Responsibility Master Plan, developed in 2017, laid the foundation for the company's actions. The company also has a cross-cutting Sustainability and Corporate Social Responsibility Policy that contributes to building trust and shared value.
